Words by Simon Wilson, Chief Executive Officer – The Pioneer Group & Compass Support
It feels like we’re constantly being asked for feedback – on everything from a takeaway to our last taxi ride. Surveys seem to be everywhere!
We also ask questions about the services we provide. But unlike a big business trying to make more sales, we’re a not-for-profit organisation. Every penny of rent we receive is reinvested into our services and tenants’ homes.
We want to know if we’re doing a good job. So, if you’ve had a repair done or new windows fitted, you might be asked to complete a short survey.
We know we don’t always get things right, and your feedback helps us improve. Of course, if you’d rather not take part, you can opt out – but we hope you won’t, because we really do listen and act on what you tell us.
Beyond service feedback, we’re also collecting Tenant Profile Information. That might sound a bit technical, but it’s simply about understanding our tenants’ needs better.
For example, if we don’t know you have a disability (and some disabilities aren’t visible), we might miss the opportunity to provide an even better service to meet your needs. We also ask about things like age and ethnicity to ensure we’re designing services that are fair and inclusive for everyone.
In the coming weeks, as a Pioneer resident, you’ll have the opportunity to share your thoughts with us. Your feedback will help us improve our services.
Plus, you could win one of two £50 Amazon gift vouchers! Complete the survey for a chance to enter the prize draw.
For more on The Pioneer Group visit www.pioneergroup.org.uk and for more on Compass Support visit www.compass-support.org.uk
The Pioneer Group and Compass Support are key partners in the Erdington Local COMMUNITY ANCHORS programme – supporting independent local and community journalism.
