Words by Simon Wilson, Chief Executive Officer – The Pioneer Group & Compass Support
Earlier in June, we were pleased to share the results of our latest Tenant Satisfaction Measures (TSMs), which show how you feel about the services we provide.
I’m proud to say that overall satisfaction has risen to 83.9%, a result that reflects the hard work of our teams and the valuable feedback you’ve shared to help us improve. While this is encouraging, we know there’s still more to do to be the best landlord we can be.
One area where we’ve seen a notable improvement is in satisfaction with how we handle anti-social behaviour (ASB). This remains a key priority for us, and we’ve taken steps to strengthen our response.
We’ve invested in a major upgrade of our CCTV system across Castle Vale, which plays a vital role in helping to tackle ASB and keep our neighbourhoods safe.
To date, 96% of the CCTV upgrade has been completed, and in 2024/25 alone, the system helped us capture 456 incidents. This has allowed us to work closely with our local neighbourhood policing team, who we’re proud to host in our building on the Vale.
This technology not only supports enforcement but also acts as a deterrent, helping partners respond more quickly and effectively when issues arise.
We’re continuing with this work and making sure everyone feels safe and supported in our community. Thanks to your feedback, we’re able to shape our services and deliver the best outcomes possible.
For more on The Pioneer Group visit www.pioneergroup.org.uk and for more on Compass Support visit www.compass-support.org.uk
The Pioneer Group and Compass Support are key partners in the Erdington Local COMMUNITY ANCHORS programme – supporting independent local and community journalism.
