COMMUNITY ANCHORS: Making plans for our next 20 years on the Vale

Words by Simon Wilson, Chief Executive Officer – The Pioneer Group & Compass Support

(Ed’s note – this column was written for the Erdington Local printed edition and first published on 15.11.24)

Towards the end of the summer, we asked our residents, stakeholders and members of the wider community to tell us what the most important services are that we provide and what makes a great landlord.

You responded to that call, and we have received lots of interesting feedback from across the community.

You told us that CCTV and The Sanctuary are the most important services that we provide In Castle Vale, promoting community safety and enabling residents through a range of employment, family, youth and health and wellbeing support services.

Our tenants told us that safe and well-maintained homes were most important to them, followed closely by good communication and customer service.

I’m not sharing this because these themes are new to us, or unexpected. We have made the decision to invest in CCTV and services for residents as well as a range of improvements in the fabric of our homes over the life of our last corporate plan because we knew then that these things are important.

However, all the feedback that we’ve received will be used to shape our next corporate plan that will set the direction for our business until 2030.

We will be renewing our focus on great customer service, improving communication and our digital platforms and continuing to invest in the homes and services that you’ve told us matter most to you.

For more on The Pioneer Group visit www.pioneergroup.org.uk and for more on Compass Support visit www.compass-support.org.uk

The Pioneer Group and Compass Support are key partners in the Erdington Local COMMUNITY ANCHORS programme – supporting independent local and community journalism.

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