
Words by Tracy Fisher
Castle Vale residents are still not receiving vital post following weeks of Royal Mail ‘service disruption’, with some not having had any mail since before Christmas.
But according to the Royal Mail, the Erdington constituency no longer has a problem with deliveries and has been removed from the list of affected areas highlighted on the national postal service’s website.
Areas across the region still listed as affected include Sutton Coldfield and Tamworth.
But missing post continues to have a serious impact across the Castle Vale estate – with residents not receiving important letters such as hospital appointments and offers of school placements, alongside parcels containing Christmas gifts and cards.

One resident, living on Tangmere Drive, told Castle Vale Local they have not received any mail for over a month. Whilst a further group of nine residents – all over 70 – explained they had not received any mail for over seven weeks.
Adding to local concern, the Royal Mail collection box on Castle Vale High Street has been left unemptied for so long that letters can no longer be posted into it, with the backlog so dense that mail can be seen bursting out of the slot.
Royal Mail has also stated that the ‘service disruptions’ of postal deliveries across the UK is ‘due to severe weather’.
However, Storm Goretti – the recent adverse weather that would have most affected roads and logistics networks across the country – only reached the UK on the 8-9 January, according to the Met Office.

Castle Vale Local has heard further conflicting reports from sources at Royal Mail delivery offices, stating that whilst some lorries were unable to make scheduled deliveries due to snow and ice on the roads the delays are due – at least in part – to a lack of staff across the national mail network.
Internal sources have further told how agency staff have been brought in to work on behalf of Royal Mail elsewhere in Erdington constituency – alongside unbranded vehicles, and not official Royal Mail vans, being used to collected parcels from a High Street Post Office.
Existing employees at local depots also share customer frustrations, with one member of staff saying the disruption has been internally flagged up as unacceptable by staff and aimed at Royal Mail management.

Castle Vale Councillor Ray Goodwin initially contacted Castle Bromwich Delivery office “in relation to residents’ concerns about letters not being delivered”, recognising the delays in deliveries are “causing much frustration” across the North Birmingham estate.
Cllr Goodwin added: “I took it upon myself to go down to the [Castle Bromwich] delivery office to speak to someone.
“They said there has been a backlog of parcels and letters since Christmas and with the snow, they’re doing their very best to sort it by the end of the week (25 January).”
While there are reports that residents have started receiving some parcels and post, albeit dated from as far back as December 2025, Castle Vale Local has been unable to identify an official timescale as to when delivery issues will be fully resolved.
With Birmingham’s Local Elections fast approaching, and the deadline to apply for a postal vote on 31 January, the backlog of mail and delays to deliveries could also block those without digital access from being able to vote in May.
Royal Mail, now run by International Distributions Services, is owned by Czech billionaire Daniel Kretinsky’s EP Group, following a recent £3.6 billion takeover.
Castle Vale Local has reached out to Royal Mail for further comment.
If you have any comments or responses to the issues raised in this article – or any other news from Castle Vale – please get in touch with Castle Vale Local reporter Tracy Fisher at: [email protected]





















