NEWS: Erdington healthcare expanded with Urgent Treatment Centre at Stockland Green Primary Care Centre

Ed’s note… Please contact NHS 111 (it’s free to call) before attending Erdington Urgent Treatment Centre at Stockland Green Primary Care Centre, as walk-in patients cannot been seen.

Words and pics by Ed King

The new Erdingon Urgent Treatment Centre at Stockland Green Primary Care Centre (EUTC) is now open and operational, boosting much needed healthcare across the Erdington constituency.

Established to replace the Health & Wellbeing Walk-In-Centre, that operated from a shopfront site on Erdington High Street, the EUTC can see up to 100 patients per day – taking over previously unused space at the Stockland Green Primary Care Centre (SGPCC).

Despite being a well-loved and well-used facility, the previously high street based practice was not without its challenges – such as opening hours , parking, and proximity to busy licensed premises. The site was further dogged by the constant threat of closure, once in 2013 then again in 2020.

Following several campaigns to save the facility, the Walk-in-Centre finally closed it’s doors during the coronavirus crisis – but with assurances from Birmingham healthcare bosses that such a facility would remain ‘at the heart’ of the community, as called for in an open letter by MP for Erdington Jack Dromey.

The new Stockland Green Primary Care Centre based EUTC will be operational 12hrs a day, seven days a week – with a significant capacity for parking and emergency vehicles, allowing drivers to get right to the front door in desperate situations.

Next to several major bus routes, the EUTC will also offer easier access for patients using public transport from Erdington wards such as Stockland Green, Perry Common, Kingstanding, and Short Heath.

Further facilities on hand at the EUTC are three GP services, a pharmacy, and ‘a range of NHS community services.’

The NHS Birmingham and Solihull Clinical Commissioning Group (BSCCG), who manage the city’s NHS healthcare provisions, are hoping that many of the issues surrounding the old high street centre will be solved with the new facility.

Paul Jennings, Chief Executive of NHS BSCCG, said: “We welcome the opening of the relocated Erdington Urgent Treatment Centre; which will provide crucial urgent care services to local people.

We are committed to ensuring there is suitable local healthcare provision across Birmingham and Solihull, which meets the needs of our diverse communities.”

Erdington’s Member of Parliament, Jack Dromey, is also hopeful that the new UTC will bring widespread benefits across the constituency.

Speaking to Erdington Local about the EUTC , Jack Dromey MP said: “I am delighted that the Erdington Urgent Treatment Centre has opened and is already providing a first-class service to the people of Erdington.”

The Erdington Walk-In Centre saved countless lives, and when it closed temporarily due to COVID, many constituents contacted me with concerns over the future of our local healthcare provision. Back in August, I sought reassurances from the Birmingham and Solihull Clinical Commissioning Group that Erdington would retain such a service, and I am pleased they have delivered on that promise.” 

The new site not only offers improved medical facilities, but the increased accessibility will hopefully mean many more Erdington residents will now access this invaluable local service.” 

It is important for those who wish to use the service to remember to call 111 in the first instance to be referred for an appointment. The threat of COVID-19 is still very real, and we should not risk the health of others by turning up at the new Urgent Treatment Centre without an appointment.”

Local residents looking to access the EUTC, during the coronavirus crisis, have been asked to initially contact NHS 111 – to make sure everyone at the new facility can be met with COVID-19 safe environment.

For more details on how to access the Urgent Treatment Centre, visit www.birminghamandsolihullccg.nhs.uk/your-health

For more information on NHS 11 online, visit www.111.nhs.uk

For more from Jack Dromey MP, or for contact details to his constituency office, visit www.jackdromey.org

For more on the NHS Birmingham and Solihull CCG, visit www.birminghamandsolihullccg.nhs.uk

FEATURE: Erdington residents left without emergency dental care during lockdown

Words & pics by Ed King

**IF YOU ARE SUFFERING FROM DENTAL PAIN AND CANNOT REACH YOUR REGULAR PRACTICE/SURGERY, PLEASE GO STRAIGHT TO THE CONTACT INFORMATION AT THE END OF THIS ARTICLE**

During the widespread lockdown of shops and services, to combat the spread of COVID-19, Erdington residents have been left without any clear route to emergency dental services.

Following Government guidelines, and the preventative measures endorsed by Public Health England, dentals surgeries across both the constituency and country have been forced to close.

But whilst emergency services remain open for a wide range of illness and accidents, with people even encouraged to keep in contact with their GP surgeries, dental practitioners have been given no clear guidance on how to support their patients – leaving local residents suffering from dental pain walking through a complex minefield of referrals to find treatment.

When I rang my local GP surgery (Eaton Wood Medical Centre), they were absolutely no help whatsoever, explains Karen Baker-Sullivan – an Erdington resident who was suffering with a severe tooth infection.

I initially rang my dentist, and she told me to ring my local GP – tell them you’ve spoken to your dentist, who is not at her practice at the moment, and they will be able to refer you to some antibiotics. It was supposed to be that simple.

The receptionist took all these details and told me the GP would ring me back… I eventually got a phone call back about four hours later and was asked to go through all my symptoms again. Which I did. At the end of it I was told I couldn’t have any antibiotics because they don’t deal with dental pain. I was just told to get back in touch with my dentist… who isn’t practicing at the moment.”

Government is yet to lay out a medical response plan for dental care during the coronavirus crisis, with sterility and the safeguarding of surgery staff as their public facing concerns – the only clear message coming from Whitehall about dentistry. But as PPE shortages continue to affect the widespread NHS and healthcare services, dentistry is continually overlooked – leaving many dental practices in the dark and their patients suffering in silence.

It’s clear that some professions are more likely to be close to people for long periods and you may get some sort of aerosolisation of the sputum and so on,” says Sir Patrick Vallance – the Government’s Chief Scientific Adviser, “so there are risks in certain professions and dentistry is clearly one of those where that might be the case.

This is being looked at, I know, by the Chief Medical Officer (Professor Chris Whitty) in terms of what could be done to reduce that – and, of course, dentists are healthcare professionals who are used to working in environments where there are infections risks.”

The advice given by the British Dental Association (BDA) is that ‘assuming you have not got COVID-19 related symptoms, you should call your (dental) practice.’ But with many surgeries closed, or oversubscribed with emergency enquiries, many people are finding it difficult to contact their regular dentist.

Further advice from the BDA refers patients in pain to the national NHS 111 hotline, which Erdington Local called seeking advice for a ‘constant and throbbing pain in one of my bottom left molars.’ After a significantly protracted question and answer session, using a generic address on Erdington High Street, we were referred to either the 6 Ways Dental Practice on Gravelly Hill North or Bupa (Oasis) Dental Care on Summer Rd.

There was no answer at 6 Ways Dental Practice, only a pre-recorded answering machine message stating ‘due to the coronavirus pandemic and Government recommendations 6 Ways Dental Practice will remain closed until further notice…’ – with a mobile number for patients needing ‘an emergency telephone consultation.’

Bupa (Oasis) Dental Care did pick up the phone but were unable to “see any face to face appointments.” Although, as with 6 Ways Dental Practice, the surgery could “get the dentist to give you a call back if it’s an emergency.”

Both 6 Ways Dental Practice and Bupa (Oasis) Dental Care referred us back to the NHS 111 hotline.

After phoning several more dentists across Erdington, with most surgeries relying on a pre-recorded message akin to the one from 6 Ways Dental Practice, Erdington Local was finally directed to the Scott Arms Dental Practice on the Walsall Rd in Great Barr – an off the record referral from a helpful member of staff at another dental practice.

Seemingly the only surgery taking face to face appointments, Erdington Local went through a robust over-the-phone examination to ascertain the severity of our complaint and to recommend treatment. There was also a helpful PDF document on the surgery’s website, titled ‘Managing Toothache at Home – Tips to help manage dental problems until you can see a dentist.’

On visiting the Scott Arms Dental Practice there was a constant stream of patients coming in and out of the surgery – being managed by staff, in accordance with the physical distancing guidelines issued by Government. And although many people were being asked to wait patiently in the car park, the sense of relief was palpable.

As one couple explained whilst waiting on the front steps, with the woman clutching a handkerchief to her jaw and clearly in considerable pain, “it wasn’t easy finding anywhere in Birmingham that would see us… but at least this place is open.”

For more from the Scott Arms Dental Practice, visit www.scottarmsdentalpractice.com

For further information, advice, and guidelines from the British Dental Association, visit www.bda.org

To visit the NHS 111 online support service, for all health concerns, visit www.111.nhs.uk