COMMUNITY ANCHORS: A new chapter in community engagement

Jo Fieldhouse – Housing & Community Director, The Pioneer Group / Photograph by Phil Greig

Words by Jo Fieldhouse – Housing & Community Director, The Pioneer Group

I’m really pleased to introduce our new Customer & Community Engagement Plan which is a big step forward in how we listen and act on what matters most to our customers.

This plan is built on every voice matters. It’s designed to make engagement easier, more inclusive, and more impactful. Whether it’s through Listening Hubs, Scrutiny Panels, community champions, or digital platforms like Vale Voices, we’re creating more ways for people to get involved and shape the services they use every day.

We’re proud of the strong foundations already in place, from our Customer Influence Committee to the Searchlight Panel and our Block & Green Champions. These groups are already driving change, and this plan will help us go further.

Over the next three years, we’ll widen participation, embed customer voice into our governance, and ensure feedback leads to real action. We’re aiming for 80% of customers to say we listen and act on their views, and 85% to feel we make a positive contribution to their neighbourhood.

This plan is about collaboration. It’s about making every contact count and turning everyday conversations into change that makes people proud.

We’ll be working over the coming months to showcase this plan and bring it to life.

For more on The Pioneer Group visit www.pioneergroup.org.uk and for more on Compass Support visit www.compass-support.org.uk

The Pioneer Group and Compass Support are key partners in the Erdington Local COMMUNITY ANCHORS programme – supporting independent local and community journalism.

FEATURE: “It’s just brilliant to be here,” over a twelve hundred locals and visitors attend Castle Vale Community Festival

Family after taking part in the Colour Run at Castle Vale Community Festival ’25 / Photograph by Tracy Fisher

Words by Tracy Fisher

On Saturday 30 August, Castle Vale Community Festival returned to Farnborough fields – as organised by The Pioneer Group and Compass Support.

Despite the wind and rain, The Pioneer Group reported over 1,200 Castle Vale locals and visitors attended throughout the event – enjoying a free fun-filled afternoon exploring a variety stalls, activities, and entertainment.

Laura Grigg, Compass Support Community Hubs Manager, told Castle Vale Local: “This is a great opportunity for the whole community to come together, and we have got quite a few of our partners here today… it’s an opportunity for people to highlight what they do in the community.”

The festival also offered local businesses the chance to showcase their work. Rachel Beard, who runs Raquel’s Decoupage and Crafting, told: “I’m based on Castle Vale [and] I just love coming out and meeting the community.”

She added: “It’s about meeting people, making connections and just having a good vibe on the day; it’s just brilliant to be here”.

Activities and attractions included the Animal Man, aka Nature’s Burrows, who proved popular with young and old alike.

Paget Rangers FC offered youngsters free football coaching sessions, and there was live music from Birmingham Irish Pipes and Drums, alongside face painting, soft play and bouncy castles for children.

Luke McClean, from YoungStars Community Hub, said: “We’ve been going around speaking to all the community, meeting some of our obviously regulars who come to youth club [and] advertising a little bit about what we do.”

McClean also praised the YoungStars dance acts who demonstrated their talents in the main arena to the sounds from festival hosts, Switch Radio.

Mid-afternoon, crowds suddenly dispersed and made a dash for the start of the annual Colour Run.

Castle Vale resident Tiffany, who brought along her family to the event and took part in the Colour Run, summed up what the festival means for locals.

She explained: “It’s brilliant they brought the festival back to Castle Vale; it’s a great turnout, lots to do and the colour run was good fun.”

PICTURE GALLERY #1: Castle Vale Community Festival / Photographs by Tracy Fisher

PICTURE GALLERY #2: Castle Vale Community Festival / Photographs by Darren Dodd

For more on The Pioneer Group visit www.pioneergroup.org.uk and for more on Compass Support visit www.compass-support.org.uk

The Pioneer Group and Compass Support are key partners in the Erdington Local COMMUNITY ANCHORS programme – supporting independent local and community journalism.

OPINION: A View from the Vale – a message from Castle Vale Councillor Ray Goodwin

Castle Vale Councillor Ray Goodwin – standing on Castle Vale High Street / Photograph supplied by Birmingham Labour

Words by Cllr Ray Goodwin

This past month in Castle Vale has been one of the busiest I can remember, but also one of the most rewarding. Every week has reminded me just how special our estate is, and how lucky I am to serve such an incredible community.

At the heart of my work has been the drive to make Castle Vale cleaner and greener. From joining residents at community litter picks to working with partners on environmental projects, I’ve seen the pride people take in their neighbourhood. That same determination is guiding our efforts to tackle rising energy costs, as I explore ways we can help residents reduce bills and make homes more sustainable.

One of the highlights of the month was the Castle Vale Community Festival. It was fantastic to see families, neighbours, and friends coming together to celebrate what makes this estate unique – its energy, diversity, and spirit of togetherness. Events like this show Castle Vale at its very best.

We’ve also taken time to reflect and remember, particularly through the commemoration of VJ Day. Standing alongside residents to honour those who served was humbling, and it reminded me how important it is to inspire the next generation of leaders here in Castle Vale.

It’s been a busy month, but if anything, the pace is only increasing. I know big things are coming for our community, and I’m determined to keep putting Castle Vale first – always.

For more on Cllr Ray Goodwin www.facebook.com/thisiscastlevale

OPINION: A message from Paulette Hamilton, MP for Erdington

Paulette Hamilton MP at coffee morning / Photograph supplied by Paulette Hamilton MP

Words by Paulette Hamilton MP

The summer recess has given me the perfect opportunity to do what I love most, focusing my energy right here in our community. I’ve been listening to you across Erdington, Kingstanding, Castle Vale, and South Oscott, away from the busy corridors of Westminster. It’s where I belong, listening, learning, and fighting for our community at every turn.

It was a privilege to host fantastic coffee mornings in Pype Hayes and Perry Common, where I heard directly about the issues that matter most, from the danger of speeding cars on our streets to the pressing need for better, adequate housing. I will be holding another coffee morning in Castle Vale soon, so please keep an eye out more for details.

Erdington High Street’s Summer Fun Day was simply brilliant and full of energy, with so many local groups showcasing the vital work that makes our community special. I was also privileged to host a pop-up surgery there, meeting residents face-to-face and hearing your concerns, just as I’ve always promised.

Paulette Hamilton MP in Westminster / Photograph supplied by Paulette Hamilton MP

And as always, I am acting on what you’ve shared. As promised, I have scheduled a site meeting with council officers at Conker Island to urgently address the unsafe play equipment and damaged bins that residents have rightly raised.

I hope you enjoyed your summer. I certainly did, meeting so many of you has reinforced why I fight so hard. Now, it’s back to Parliament to tackle the legacy of Conservative chaos and to champion Erdington both here and in Westminster.

For more on Paulette Hamilton MP for Erdington visit www.paulettehamilton.org

COMMUNITY ANCHORS: Making homes ‘safer, warmer, and more energy efficient’ across Castle Vale

Dave Livesey, Asset Management & Development Director – The Pioneer Group / Photograph by Phil Greig

Words by Dave Livesey, Asset Management & Development Director – The Pioneer Group

In 2024, we launched our Windows and Doors Programme in direct response to customer feedback, with the aim of making homes safer, warmer, and more energy efficient. As the project nears completion, we’re proud to reflect on the positive impact it has had across our homes and the community.

Backed by a multimillion-pound investment, the programme set out to upgrade over 2,000 properties with modern, secure windows and doors. So far, 1,694 homes have been fully completed, with work underway on a further 243 properties.

Beyond the physical improvements, the programme has also delivered social value back into our community. Nationwide Windows and Doors, our delivery partner, has re-engaged with the community, supporting events such as the Castle Vale Community Festival.

Their commitment to giving back continues to grow, with plans for further investment in local activities.

We’re proud of the progress made and pleased to share these figures as the programme enters its final stages this autumn.

For more on The Pioneer Group visit www.pioneergroup.org.uk and for more on Compass Support visit www.compass-support.org.uk

 For more on Nationwide Windwos and Doors visit www.nwd.co.uk

The Pioneer Group and Compass Support are key partners in the Erdington Local COMMUNITY ANCHORS programme – supporting independent local and community journalism.

 

NEWS: Castle Vale Town FC win first game of the season 4-0

Castle Vale Town FC playing AFC Birmingham on Saturday 2 August at Castle Vale Stadium / Photograph by Tracy Fisher

Words by Tracy Fisher

Castle Vale Town FC, aka the Spitfires, played their first game of the season against AFC Birmingham on Saturday 2 August – with the match played at their home ground, Castle Vale Stadium.

Established in 1998, and currently seventh in Division Three of the Midland Football League, the Castle Vale club recently signed four young players – including Rayarn Henry – who enjoyed their first competitive debut this month.

Minutes into the first half a visitor injury halted play, but as the game continued both sides fought hard to keep possession of the ball. A breakthrough for the Spitfires came shortly before half time with Josh Pitters scoring the first goal.

The second half created some good chances, and the team built momentum with Jordan Mackenzie scoring a second goal and setting the pace for the rest of the game.

Despite a missed penalty, five minutes later Owen Reynolds leapt into the box scoring the Spitfire’s third goal. An altercation between Zaman and one of the visitors created friction but was quickly diffused.

Just three minutes before full-time, Edam Suliman scored an impressive fourth goal, securing a win for Castle Vale Town FC before backflipping to celebrate the victory.

At full time the score was 4-0 to Castle Vale.

Castle Vale Town FC playing AFC Birmingham on Saturday 2 August at Castle Vale Stadium / Photograph by Tracy Fisher

Manager Luke Evans told Castle Vale Local: “I’m really, really happy, we didn’t know what to expect from them today but they’re always a good side.

He added: “We’ve had a really good pre-season, and we prepared well, the kids that come off the bench did a really good job also, it was just a good day really, a good day in the office.”

Castle Vale Town FC are based at Castle Vale Stadium, behind Farnborough Road on the Castle Vale estate.

Castle Vale Town FC playing AFC Birmingham on Saturday 2 August at Castle Vale Stadium / Photograph by Tracy Fisher

Castle Vale Stadium has been managed by The Pioneer Group since 2014, after the prominent estate landlord took responsibility for the sports facility from Birmingham City Council and saved it form closure.

Castle Vale Stadium also hosts local squads including Concords FC and Romulus FC.

PICTURE GALLERY: Castle Vale Town FC beat AFC Birmingham at Castle Vale Stadium / Photographs by Tracy Fisher

For more on Castle Vale Town FC visit www.castlevalefc.clupik.app

For more on Castle Vale Stadium visit www.castlevalestadium.co.uk

COMMUNITY ANCHORS: Strengthening connections across Castle Vale

Chief Executive Officer of The Pioneer Group, Simon Wilson / Photograph by Phil Greig – supplied by The Pinoeer Group

Words by Simon Wilson, Chief Executive Officer – The Pioneer Group & Compass Support

At the heart of our work is our pledge to listen, engage, and improve how we connect and work together with our community. Across Castle Vale, we’re making real progress in strengthening our communications and ensuring customers feel informed and involved.

This summer, we’re excited to welcome everyone to our Community Festival on Saturday, 30 August. It’s a brilliant opportunity to come together, celebrate what makes Castle Vale special, and show the great work taking place across Castle Vale. Whether you’ve lived here for years or just moved in, we’d love to see you there.

We’re also hosting a Financial Wellbeing Drop-In on Thursday, 18 September at The Sanctuary, offering practical support and advice to help people manage their finances.

Alongside this, we’re continuing to deliver our Listening Hubs across the estate, these are spaces where you can meet the team, share your views, and hear about what’s happening locally. I’d really encourage you to come along, get your voice heard, and help shape the future of Castle Vale.

You can find these sessions in the latest printed edition of Erdington Local (page 9) or on our Social Media: ThePioneerGroup (Facebook), pioneergroup_ (Twitter/X)

On the housing front, I’m proud to share that through our Windows and Doors Programme, we’ve now completed installations in 1,480 homes, representing an investment of over £7.1 million. We remain on track to complete the programme this autumn, delivering warmer, safer homes for our customers.

Together, we’re building a stronger, more connected Castle Vale. Thank you for being part of it.

For more on The Pioneer Group visit www.pioneergroup.org.uk and for more on Compass Support visit www.compass-support.org.uk

The Pioneer Group and Compass Support are key partners in the Erdington Local COMMUNITY ANCHORS programme – supporting independent local and community journalism.

OPINION: A message from Paulette Hamilton, MP for Erdington

(l-r) Inspector Forder, Sergeant Price, and Paulette Hamilton MP on Slade Road in Stockland Green / Photograph supplied by Paulette Hamilton MP

Words by Paulette Hamilton MP

I hope you’re all making the most of the sunny summer break, spending precious time with your family and loved ones. While Parliament is in recess, my focus remains firmly on the issues that matter most to our communities in Erdington, Kingstanding, Castle Vale, and South Oscott.

Recently, I joined Inspector Forder and Sergeant Price on Slade Road in Stockland Green, speaking directly with residents and traders about crime and anti-social behaviour.

I’ve pushed for visible patrols, targeted interventions, and faster response times, because your safety is simply non-negotiable. Our local police team is stepping up efforts, but I’ll keep fighting to ensure every part of our community feels safe and secure.

The fight to revitalise Erdington High Street continues. Following the success of Operation Fearless, now a national model for tackling crime, I’m working with Birmingham City Council to explore regeneration opportunities.

(l-r) Paulette Hamilton MP, Andrew Linhop – BCC Principal Planning Officer on Erdington High Street / Photograph supplied by Paulette Hamilton MP

AThat’s why I recently met with a member of their planning team to discuss a better vision for our high street. We need new developments that deliver jobs, affordable spaces for local businesses, and real community benefits, not empty promises.

On the Conker Island campaign in Kingstanding, we’ve secured a council site visit. I’ll be working with the Friends of Conker Island to arrange a meeting with officers and explore how we can improve this precious green space.

Finally, I’m hosting coffee mornings in Pype Hayes and Perry Common this month, so please keep an eye out for details. Wishing you all a wonderful summer!

For more on Paulette Hamilton MP for Erdington visit www.paulettehamilton.org

 

OPINION: A View from the Vale – a message from Castle Vale Councillor Ray Goodwin

Castle Vale Councillor Ray Goodwin – standing on Castle Vale High Street / Photograph supplied by Birmingham Labour

Words by Cllr Ray Goodwin

As Councillor for Castle Vale, I’ve been proud to lead efforts that are making a real difference in our community. One of the most visible changes is the regeneration of local play areas—turning tired, underused spaces into vibrant, safe places where children and families can come together.

These improvements aren’t just cosmetic; they’re about creating opportunities for play, connection, and pride in Castle Vale.

I have also taken strong action against fly-tipping, which has long been a concern for residents. Through targeted clean-up operations, better reporting systems, and community engagement, we’re tackling the issue head-on.

It’s about restoring respect for our shared spaces and making Castle Vale a cleaner, more welcoming place for everyone.

But none of this would be possible without the incredible volunteers who give their time and energy to support these efforts. From litter picks to helping with play area projects, their commitment is inspiring.

They are the heartbeat of Castle Vale – proof that when we work together, we can achieve great things.

I’m proud of what we’ve accomplished so far, and even more excited about what’s ahead. Castle Vale is a community full of potential, and together, we’re building a brighter, cleaner, and more connected future.

I have promised to always put Castle Vale first which is what I will always do.

For more on Cllr Ray Goodwin www.facebook.com/thisiscastlevale

COMMUNITY ANCHORS: Safety on the Vale

Chief Executive Officer of The Pioneer Group and Compass Support, Simon Wilson / Photograph by Phil Greig – supplied by The Pioneer Group

Words by Simon Wilson, Chief Executive Officer – The Pioneer Group & Compass Support

Earlier in June, we were pleased to share the results of our latest Tenant Satisfaction Measures (TSMs), which show how you feel about the services we provide.

I’m proud to say that overall satisfaction has risen to 83.9%, a result that reflects the hard work of our teams and the valuable feedback you’ve shared to help us improve. While this is encouraging, we know there’s still more to do to be the best landlord we can be.

One area where we’ve seen a notable improvement is in satisfaction with how we handle anti-social behaviour (ASB). This remains a key priority for us, and we’ve taken steps to strengthen our response.

We’ve invested in a major upgrade of our CCTV system across Castle Vale, which plays a vital role in helping to tackle ASB and keep our neighbourhoods safe.

To date, 96% of the CCTV upgrade has been completed, and in 2024/25 alone, the system helped us capture 456 incidents. This has allowed us to work closely with our local neighbourhood policing team, who we’re proud to host in our building on the Vale.

This technology not only supports enforcement but also acts as a deterrent, helping partners respond more quickly and effectively when issues arise.

We’re continuing with this work and making sure everyone feels safe and supported in our community. Thanks to your feedback, we’re able to shape our services and deliver the best outcomes possible.

For more on The Pioneer Group visit www.pioneergroup.org.uk and for more on Compass Support visit www.compass-support.org.uk

The Pioneer Group and Compass Support are key partners in the Erdington Local COMMUNITY ANCHORS programme – supporting independent local and community journalism.