NEWS: Erdington’s John Taylor Hospice operates central support hub for regionwide palliative and end of life care

Words by Ed King / Pics courtesy of John Taylor Hospice Erdington

John Taylor Hospice, in Erdington, is housing a new centralised support hub for people across Birmingham and Solihull – helping deliver regionwide palliative and end of life care during the coronavirus crisis.

Comprised of approximately 40 specialists from John Taylor Hospice, Birmingham St Mary’s Hospice, and the Marie Curie Hospice, the central hub has a rotating team of support staff available by phone 24 hours a day, seven days a week.

Named Hospices of Birmingham and Solihull (HoBS), the hub operates a live telephone bank and email service where people can reach a team of specialist nurses at any point, day or night – alongside palliative care consultants, healthcare assistants, social workers, occupational therapists, physiotherapists, and administrators.

Working with other healthcare providers across Birmingham and Solihull, the HoBS team are on hand for patients or family members who need advice, community support, or admittance to one of the three hospices’ Inpatient Units for round-the-clock care.

The HoBS team will then ensure, depending on individual needs, the required care can be provided – either at people’s homes or at the hospices themselves, providing a range of care options in line with guidelines from Public Heath England.

As huge demand is put on all NHS services due to the coronavirus pandemic, Hospices of Birmingham and Solihull is a collaborative approach to palliative and end of life care – with health care providers across the region pooling their resources to provide support for those facing life threatening and terminal illnesses.

With regular updates and specialist information coming directly from the Birmingham and Solihull Clinical Commissioning Group, staff at the HoBS hub are working from the most up to date medical advice and guidence – further supporting patients and families across the region, as hospitals and hospices are self-isolating to help stop the spread of COVID-19.

Across Birmingham and Solihull we have hundreds of specialist hospice staff who will be on call for people, both day and night,” explains Rachel O’Connor, Assistant Chief Executive of Birmingham and Solihull Sustainability and Transformation Partnership. “Our three adult hospices have seen the current need and acted rapidly to meet that. Working together we can provide the very best of expert care for people at the end of their lives.

Our aim is to ensure that individuals, their families and professionals receive joined-up and easy to navigate advice, support and access to care across from our dedicated and compassionate hospice teams when they need it the most.”

To reach the Hospices of Birmingham and Solihull helpline, available 24hrs a day and seven days a week, you can telephone (0121) 809 1900 or email hobs.referral@nhs.net

St Giles Hospice’s existing advice and referral centre will continue to operate, including its referral pathway – accessible by calling 0330 330 9410

For more on John Taylor Hospice in Erdington, visit www.johntaylorhospice.org.uk

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